Terms of Service

1. Who we are

"TutorFrog", "we", "us" and "our" refers to Trainer Space Ltd, the operator of the Platform. Company number: 16814946.

Contact: admin@tutorfrog.co.uk

2. Acceptance

By creating an account, booking a lesson, creating a tutor or school profile, or otherwise using the Platform, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Platform.

3. Eligibility and accounts

• You must be at least 18 years old to create an account.
• You must provide accurate information and keep your account details up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out using your account.
• If you believe your account has been compromised, you must notify us as soon as reasonably possible.

4. Marketplace role

The Platform facilitates lesson bookings between students and independent tutors or schools. Unless expressly stated otherwise, we are not a party to the agreement between a student and a tutor or school for the provision of tutoring services.

Tutors and schools are independent providers and are responsible for the lessons and services they offer, including their conduct, teaching methods, lesson content, availability, pricing and compliance with applicable laws.

Tutors and schools are also responsible for holding any qualifications, permissions, licences, insurance, safeguarding arrangements or criminal record checks that may be required or appropriate for the services they provide.

TutorFrog does not guarantee the identity, qualifications, experience, suitability, availability or conduct of any user, tutor or school. Students should review the information provided and satisfy themselves that a tutor or school is suitable before making a booking.

5. Lesson bookings

• A lesson booking is confirmed when payment has been successfully processed and the Platform records the booking as confirmed.
• Availability displayed on the Platform may change until a booking has been confirmed.
• Students must review the lesson description, location, format, duration, price and any requirements before confirming a booking.
• Students must attend lessons on time and comply with any reasonable rules or instructions provided by the tutor or school.
• Tutors and schools must provide the booked lesson at the agreed time, location and format unless the booking is cancelled in accordance with these Terms.
• A booking may relate to an in-person or online lesson, depending on the information displayed on the relevant listing.
• Users must not use the Platform or any booked lesson for unlawful, harmful, abusive or otherwise prohibited activity.

6. Payments

Payments are processed through third-party payment providers, including Stripe. Payment card and bank account details are handled by the relevant payment provider and are not stored directly by us.

The total price payable, including any applicable fees, will be displayed before payment is confirmed.

We may charge a platform fee, service fee or other fee for use of the Platform. Payment processing fees charged by our payment provider may be deducted separately from Tutor or School payouts. Applicable fees will be disclosed within the Platform.

Tutors and schools authorise us and our payment providers to collect payments from students, deduct any applicable fees, refunds, chargebacks or other amounts due, and transfer the remaining amount in accordance with the Platform's payout arrangements.

Tutors and schools are responsible for any tax, reporting, registration or accounting obligations arising from the income they receive through the Platform.

We may withhold, delay, reverse or recover payments where reasonably necessary to process a refund, resolve a dispute, investigate suspected fraud, comply with the law or protect the Platform and its users.

7. Cancellations and refunds

We may refuse, reduce or reverse a refund where we reasonably believe that a request is fraudulent, abusive, inaccurate or inconsistent with these Terms or the cancellation policy displayed at the time of booking.

8. Tutor and School responsibilities

• Provide accurate, complete and up-to-date information about tutors, lessons, subjects, pricing, locations, lesson formats and availability.
• Keep availability accurate and promptly update or block out any times that are no longer available.
• Deliver confirmed lessons at the agreed time, location and format.
• Provide lessons professionally, safely and with reasonable care and skill.
• Hold and maintain any qualifications, registrations, permissions, insurance, safeguarding arrangements, criminal record checks or other credentials required or appropriate for the services offered.
• Comply with all applicable laws, regulations, safeguarding duties and professional obligations.
• Ensure that all content, claims, qualifications and credentials included in a listing are accurate and not misleading.
• Maintain appropriate records and meet any tax, accounting and reporting obligations arising from payments received through the Platform.
• Promptly notify Students and TutorFrog if a confirmed lesson cannot be delivered.
• Treat Students respectfully and must not engage in harassment, discrimination, abusive behaviour or inappropriate conduct.

9. Student responsibilities

• Provide accurate account details and contact information.
• Review lesson information carefully before making a booking.
• Attend or join confirmed lessons on time.
• Comply with reasonable instructions, policies and requirements provided by the Tutor or School.
• Treat Tutors, Schools and other users respectfully.
• Ensure that any child or dependent attending a lesson is appropriately supervised where required.
• Provide any information reasonably required for the safe and effective delivery of a lesson.
• Notify the Tutor, School or TutorFrog promptly if unable to attend a confirmed lesson.
• Not misuse lessons, contact details, learning materials or Platform features.

10. Prohibited use

• Using the Platform for any illegal, harmful, fraudulent or unsafe activity.
• Harassing, threatening, discriminating against or abusing another user.
• Providing false, misleading or incomplete information.
• Impersonating another person or misrepresenting qualifications, identity, experience or credentials.
• Attempting to bypass Platform payments, fees, controls or booking processes.
• Encouraging users to complete payments outside the Platform in order to avoid fees or protections.
• Uploading unlawful, infringing, defamatory, obscene or harmful content.
• Interfering with the security, availability or operation of the Platform.
• Attempting to gain unauthorised access to accounts, systems, data or payment information.
• Using automated systems, scraping tools or bots without our prior written permission.

11. Content and intellectual property

You retain ownership of content you upload to the Platform, including profile information, lesson descriptions, images, documents and other materials.

By uploading content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, publish, adapt and use that content as reasonably necessary to operate, promote, maintain and improve the Platform.

You confirm that you own the content you upload or have all rights and permissions necessary to use it and grant us this licence.

We may remove or restrict access to content that we reasonably believe breaches these Terms, infringes another person's rights, is unlawful or may expose users or the Platform to harm.

The Platform, including its software, design, branding, layout, databases and original content, is owned by us or our licensors and is protected by intellectual property laws.

You must not copy, reproduce, modify, distribute, sell, licence or commercially exploit any part of the Platform except where expressly permitted by us or by law.

12. Disclaimers

The Platform is provided on an "as is" and "as available" basis. We do not guarantee that the Platform will always be available, uninterrupted, secure or free from errors.

We do not guarantee the accuracy, completeness or reliability of profiles, lesson listings, availability, qualifications, credentials, reviews or other information supplied by users.

TutorFrog does not employ Tutors or Schools and does not control the manner in which lessons are delivered. We are not responsible for the acts, omissions, conduct, teaching methods or services of Students, Tutors, Schools or other users.

We do not guarantee any particular educational result, examination result, grade, qualification, admission outcome or improvement from using the Platform or attending a lesson.

Any checks, verification badges or information displayed by the Platform are intended to provide additional information only and do not constitute a guarantee that a Tutor or School is suitable for a particular Student.

Users are responsible for making their own assessment of the suitability of a Tutor, School, Student, lesson location or lesson arrangement before proceeding with a booking.

The Platform does not provide educational, safeguarding, legal, financial, tax or professional advice.

13. Liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above, we are not liable for any loss or damage arising from the acts, omissions, conduct or services of a Student, Tutor, School or other third party.

We are not liable for loss caused by inaccurate listings, unavailable lessons, cancellations, technical failures, payment provider failures, internet connectivity problems or events outside our reasonable control.

We are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of data or reputational damage, except where such liability cannot lawfully be excluded.

Where you use the Platform as a consumer, nothing in these Terms affects any statutory rights that cannot be excluded or restricted.

Subject to any liability that cannot lawfully be limited, our total liability arising from or relating to a booking will not exceed the total amount paid through the Platform for the booking giving rise to the claim.

14. Suspension and termination

We may suspend, restrict or terminate an account where we reasonably believe that a user has breached these Terms, provided false or misleading information, misused the Platform, created a risk to another user or engaged in suspected fraud or unlawful activity.

We may also remove listings, restrict bookings, delay payouts or take other reasonable action while investigating a complaint, safeguarding concern, payment dispute or suspected breach.

Where appropriate, we may provide notice and an opportunity to respond before taking action. We may act without prior notice where reasonably necessary to protect users, comply with the law, prevent fraud or protect the security of the Platform.

Users may stop using the Platform at any time. Ending an account does not affect outstanding bookings, payment obligations, refunds, disputes or provisions of these Terms that are intended to continue after termination.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Platform, our business practices, legal requirements or services.

Where changes are material, we will take reasonable steps to notify users and may require users to accept the updated Terms before continuing to use the Platform.

Continued use of the Platform after updated Terms take effect means that you accept the revised Terms.

16. Governing law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings in another part of the United Kingdom.